Frequently Asked Questions

Colour Variation
One of the many wonderful qualities of timber furniture is the uniqueness of each item. Natural variations in the grain of the timber and individual characteristics, such as knots and scars, are expected of natural timber. Because of these features and natural variations, product colours may vary, so the individual pieces you saw in the showroom will not be identical to that being delivered to your home. The product you receive is uniquely different.

Things to remember to keep your furniture looking pristine!

Heat and Humidity
Prior to the timber being used in furniture it is carefully dried so it retains just enough moisture for the furniture to properly adapt to the relative humidity in your home. Despite being stained, sealed and lacquered, the timber continues to exchange moisture with the air, expanding and shrinking in response to changes in humidity.

Be wary of gas or electric heaters and exposing furniture to extended periods of direct sunlight. The light can discolour the lacquer and heat can dry out the timber, causing cracking as it shrinks from the loss of moisture. Ensure you use a mat or coaster under hot drink containers to reduce any danger of the heat affecting the polish, leaving marks.

Similarly, care should be taken when using air conditioners as many significantly reduce the moisture content of the air. Allow fresh air to circulate regularly.

As drawers in Keogh products are made to fit neatly on their runners, the expansion of the timber on humid days may cause drawers to stick. This will correct itself as the humidity decreases. The furniture’s quality and sturdiness are not affected by these natural changes.

Spills and liquid damage
Water in contact with timber furniture can cause damage. It can be introduced from condensation on a glass or vase, or from standing furniture on wet carpet after it has been cleaned. Similarly, be especially careful of alcohol spills, including perfume and aftershave lotions or nail polish removers. Remove immediately by dabbing with a damp cloth and apply a furniture polish. (For the type of polish to apply, see below)

Care for your Furniture
Timber furniture requires regular dusting, or wiping and an occasional polish. Using a clean, soft and slightly damp cloth wipe away the dust moving in a straight motion, always with the grain. Wiping in the opposite direction from the grain can cause small scratching and scuff marks.

An occasional polish (3-4 times a year) will deepen the lustre of the finish. Only use a polish or cleaner that does NOT contain silicon. Over polishing your furniture may leave a cloudy film on the surface from the build up of polish. Wipe off polish before it is completely dry.